Our Holiday Guarantee
Book your holiday with confidence
We want you to be able to book your stay with confidence, so we’ve introduced our Holiday Gurantee.
Demand for holiday breaks in the UK are at an all-time high, so booking early is recommended, especially if you wish to get the best choice of dates.
We understand that booking even a short break can feel like you’re taking a risk in uncertain times such as these. Our Holiday Guarantee aims to ease your mind and give you the confidence to make your booking.
Any new bookings made at Mowbreck Park going forward will be honoured by our Holiday Guarantee, so you will be covered in the event that your booking is cancelled due to the Coronavirus.
Here’s how it works
If any new booking made is cancelled due to the Coronavirus*, we’ll promise to give you either:
- The option to move your stay to another date in 2021, at no additional cost,
- Credit to be used for a future booking with us.
- A full refund – with no strings attached.
*We’ll offer you the above in the event that:
- Our park is closed due to Government restrictions.
- There is a Governmment sanctioned ban or restrictions on non-essential travel.
- You or anyone of your part is unable to travel due to Coronavirus illness or self-isolation requirements.
Demand is rising for holiday stays at Mowbreck Park as social distancing restrictions are easing, but we wanted to make sure that those booking with us can do so with peace of mind.
Mowbreck Park offers a peaceful, relaxing place to catch up with family and friends, and we’re looking forward to welcoming you for your next stay with us.
Terms and Conditions
Postponement and cancellations
This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the
law gives you the right to do so.
The rights in this clause are additional to any other rights either of us may have in our terms and conditions.
We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.
Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.
Either of us also has the right to cancel your holiday, or any full unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so.
If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.
Change of facilities and service
We may make reasonable changes to the facilities and services at the park provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and
regulatory requirements or implement minor technical adjustments and improvements, for example, to address a health and safety risk.
If we make changes to the facilities and services at the park which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. If your holiday has not started and you decide to cancel, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.